What Our Legal Terms Actually Cover
Our terms of use govern every interaction tied to your account — from how you fund it using PayPal, Venmo, or a Play+ prepaid card, to how we store your identity verification documents. When you complete the ID verification step at account opening, that data is
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held under strict retention policies and is never shared with third parties for marketing purposes. We collect only what state-level compliance requires us to collect, and we delete records on your written request unless we are legally required to retain them. Any transaction you process through
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your account wallet — whether a PayPal deposit or a Play+ balance transfer — falls under the payment terms outlined in the full agreement. State law governs which residents may hold an active account; if your state does not permit online wagering, our terms prohibit account
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creation and we will close accounts that fall outside eligible jurisdictions. Cookies on our platform track session state and fraud signals only — not browsing activity outside our domain. To review the complete terms document, log into your account and navigate to Settings, then Legal Documents.
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For Charlotte-area members who need a hard-copy request processed, our support team handles that by email within the standard response window.
Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.